RAW Terms & Conditions
1 Your Contract
The contract is between Remote Adventures Ltd ‘the Company’,
and all persons (or any of them) named on the booking form. All
contracts and matters arising from them are subject to English Law
and the exclusive jurisdiction of the English Courts. Your contract
is for accommodation at Dukes barn organised by Remote Adventures.
All adventure activities are undertaken at your own risk.
2 Booking and Deposit
To make your booking we require a completed booking form and a non-refundable
deposit of 25% of the price of your accommodation. When the booking
is made less than 56 days before the start of your stay at Dukes
Barn, payment for the full balance is required with the booking.
The booking form may be submitted by e mail or post to 84 Stanlake
Road, London W127HJ and deposit to be submitted via bank transfer
or cheque to the Stanlake road address. The person who completes
the booking form accepts responsibility for payment for all the
persons named on the booking form, and is responsible for keeping
all party members informed as to the booking details. A contract
is made when we accept your booking and send you our written confirmation
(by post or email). The Company and its agents reserve the right
to decline any booking at their discretion.
3 Balance of Payment
We hold your deposit towards the full cost of your accommodation.
An invoice will be issued stating the outstanding balance. This
balance is due 56 days before the start of holiday; this date will
be stated on the invoice. If you do not pay the full cost within
the time specified the Company reserves the right to cancel the
booking and cancellation charges will apply as set out in paragraph
6
4 Our Prices
Prices shown on our website are believed to be correct at the time
of publication. We reserve the right to change prices from time
to time. Accordingly it is possible that when you book your accommodation
the actual price may have gone up or down. If the price of your
accommodation has changed, the correct price will be confirmed at
the time of booking. We reserve the right to amend any information,
including prices at any time prior to the price being confirmed
in the booking confirmation. Once you have made your booking and
paid a deposit (or full payment if applicable) and the price has
been confirmed in the booking confirmation, we do not foresee any
circumstances where we might be obliged to make additional charges
or refunds.
5 Payment Methods
Direct Bank Transfer - Please contact us for our bank details
for use with direct bank transfer, or Cheque payable to Remote Adventures
Ltd.
6 Cancellation or alteration by you
If you wish to alter your booking at any time prior to the start
of your accommodation, we shall endeavour to make the necessary
changes but cannot guarantee to do so. We must receive your request
in writing but do please email or phone us as soon as possible.
All requests for cancellation or alteration are subject to the following
terms;
a.) You may transfer your booking to another person provided that
request for such a transfer is received by the Company prior to
28 days before the start of the Adventure. The request must be accompanied
by full booking details in the name of the person to whom the Adventure
will be transferred. The Company reserves the right to decline any
request for transfer at its discretion. Any request to transfer
your booking to another person made less than 28 days before the
start of your stay will not normally be accepted. An administration
fee of £25 will be charged plus any cost imposed by the companies
suppliers.
b.) Subject to availability and by written request, you may transfer
from your booked accommodation to a different accommodation period
offered by the Company, at any time prior to 56 days before the
start date of your booking. An administration fee of £25 will
be charged plus any cost imposed by the Company’s suppliers.
If there is a difference in price between the original booking and
the new booking, you must pay any increase and the Company will
refund any decrease (less the administration fee). You may transfer
from one booked period to another only once.
c.) Cancellation of a booking must be notified to the Company in
writing and the effective date of cancellation is the date that
the Company receives such notification. If you serve notice of cancellation
or fail to pay at the specified times the amounts specified in the
invoice, you will be liable to pay cancellation charges. The cancellation
charges are calculated as follows:
If you cancel your booking we will refund half your deposit if
we are able to resell your place. If we cannot resell then the following
cancellation charges apply:
No of days prior to your booking start date: Charge payable
- More than 56 days deposit (25%)
- 28 - 56 days 50% of the accommodation cost
- 14 - 27 days 80% of the accommodation cost
- Less than 14 days 100% of the accommodation cost
7 Cancellation or alteration by the company
If through unforeseen circumstances we have to cancel your booking
we will offer you alternative dates and if you do not find this
acceptable we shall refund everything already paid to us and Remote
Adventures Ltd will have no further liability.
8 Force Majeure
No Compensation will be paid, and no liability beyond offering the
above mentioned choices, can be accepted where we are forced to
make a change as a result of unusual or unforeseen circumstances
beyond our control, the consequences of which we could not have
avoided given all due care (including but not limited to outbreak
of hostilities, civil commotion, riot, riotous assembly, storm,
hurricane, gales, tempest and acts of God), or for cancellation
of a booking for purposes of consolidation with another booked period.
Please note no compensation is payable for minor changes. A minor
change is any change which we would reasonably expect would
only have an insignificant effect on your confirmed booking.
Minor changes do not entitle you to cancel or change to another
period of accommodation without paying our normal charges.
9 Limitation of liability
a) The Company will accept liability for negligence of its staff
causing your bodily injury or death only to the extent that it is
obliged to under English law. The Company shall not (subject to
any statutory requirement to the contrary) be liable for any injury,
death, loss or damage caused by other passengers, nor will it be
liable for any uninsured losses of your property, nor for any illness,
injury or death sustained during any Adventure.
b) You shall not be entitled to any refund or compensation in the
event of withdrawing during your Adventure, due to health, personal
or other reason. If you withdraw prior to the Adventure the cancellation
charges shall apply.
c) No responsibility can be accepted for variations in standards
of services or facilities generally which occur after the issue
of the Company’s programme or due to causes beyond the Company’s
control.
10 Excursions and Activities
We may provide you with information (on our website, in our brochure
and/or during your stay at Dukes Barn) about activities and excursions
that are available in the area you are visiting. We have no involvement
in any such excursions or activities, which are neither run, supervised
nor controlled in any way by us. They are provided by local third
parties who are entirely independent of us. They do not form part
of any contract with us even when we suggest particular excursions
or operators or assist you in booking such activities or excursions
in any way. We cannot accept any liability on any basis in relation
to such activities or excursions.
Remote Adventures Ltd. A Company registered in England and Wales
No 8612311
Business Address: 84 Stanlake Road, London UK. W12 7HJ, Mob+44 (0)
7775 995161
